Save 15% off ALL Rentals in February! Use Discount Code: FEB15OFF
Save 15% off ALL Rentals in February! Use Discount Code: FEB15OFF
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a division of Bristol Rentals Ltd.

RENTAL POLICIES

Important Rental Requirements

Renter’s must possess a Full “G” Class Driver’s License.

Renter’s must present a driver’s license that has been issued from Canada or the United States. All other out of country licenses CANNOT be accepted to rent a vehicle including International Driver’s Licenses.

All new and first time renters to Bristol are required to complete a security screening process.

Two additional pieces of ID are required at time of rental.

Renter’s must be 23 years of age or older.

Unfortunately, Bristol can not accept cash or pre-paid credit cards as a deposit. Renters must present a major credit card at time or rental for rental security purposes. A credit card authorization will be taken at time of rental. Authorization amounts vary depending on length of rental and vehicle classes.

Credit cards must be in the renter’s name and the credit card holder must possess a valid driver’s license.

Rental Quote

All online rental quotes are an estimate. There may be additional coverage, like Loss Damage Waiver, that you may not have added during your online booking or excess mileage charges etc. If you did not add an appropriate coverage and cannot produce sufficient coverage for your rental, a rental agent will give you Loss Damage Waiver options at time of rental pick up. This will affect the above quotation total.

Geographical Restrictions

Please confirm your rental destination with our rental office, geographic restrictions may apply.

Maximum Kilometers

All rental contracts have a maximum kilometre allowance of 3000 kilometres per rental contract.

Reservation Confirmation

When you make a reservation, in order to GUARANTEE availability of your requested vehicle, a valid credit card must be provided.

Holding Reservations

Bristol Car and Truck Rental will hold your rental vehicle for a period of one hour after the scheduled reservation time.

11-15 Passenger Vans Reservations

All passenger van reservations require a non-refundable cash or debit card deposit. The deposit is required to guarantee this reservation. A Bristol representative will contact you to make the deposit arrangement prior to rental pick up.

Important – The Ministry of Transportation requires a “B”, “C” or “F” Class Driver’s License in order to carry 12 or more persons (including the driver) in a vehicle.

If a renter possess a “G” Class license – you may only carry 11 persons, including the driver.

Drivers License

All renters must possess a valid, original, “G” Class license at time of vehicle pick up. This pertains to additional drivers.

Rental Return

The rental vehicle must be returned to the original rental location during regular business hours. All rental vehicles remain the responsibility of the renter until returned in person to the rental office.

Age Requirements

Minimum Age: 23 for Retail Rentals
Driver’s 23 – 24 years of age are subject to an Under Age Driver Fee.

Additional Drivers

2 additional drivers permitted an additional charge of $ 15.00 applies per day(per additional driver)
Minimum Age for Additional Drivers: 23 for retail rentals.
21 years of age for insurance replacement rentals when there is transferable collision coverage supplied by renter.
Additional drivers must possess a full “G” Class license. There is no charge for spouses.

Fuel Policy

Vehicles must be returned with the fuel tank: Full
Fuel surcharges will apply. The price depends on the current market. Ask at the counter for our per litre charge.

Deposit Requirements

Cash deposits are not accepted.
Bristol Car And Truck Rentals accepts the following rental deposits:
VISA, Master Card, AMEX

Payment Methods

Bristol Car And Truck Rentals accepts the following methods of payment:
VISA, Master Card, AMEX

Renters may pay for final invoice by debit once rental vehicle is returned.

Pick-ups and Drop-offs

No Charge Pick-ups and drop-offs within radius of 15 kilometers

Optional Charges and Coverage

Truck Rentals:

Loss Damage Waiver Choose one:
1) $39.99 per day with a $1500 deductible
2) $45.00 per day with a $1000 deductible

Cars Loss Damage Waiver
$26.99 per day with a $500 deductible

Driver’s between 21- 24 years of age are subject to an Under Age Driver Fee of $15.00 per day.

Tow Hitches are $10/day or $70/week

Additional Drivers are $15.00 per day or $105.00 per week.

Box Dolly
12.00 per day

Glass and Tire Coverage on Trucks
$8.50 per day with a $0 deducible
$59.50 per week with a $0 deducible

Glass and Tire Coverage on Cars
$6.99 per day with a $0 deductible
$48.93 per week with a $0 deductible

Platinum Plus – for renter’s with transferable coverage.
$6.99 per day
$48.93 per week
Platinum Plus – additional protection for our renters. Ask at our rental centre for details at time of rental.

Cancellation Policy

A $100 deposit will be taken on all specialty vehicles.

Vehicles include:

Wranglers Durangos 11-15 Passenger Vans Cargo Vans Cube Trucks 20-foot trucks 24-foot trucks 26-foot trucks Refrigerated trucks and vans Flatbed trucks

CANCELLATION WITHIN 72 HOURS – full refund of $100 deposit.

CANCELLATION WITHIN 48 HOURS- transfer of $100 deposit to a future rental.

CANCELLATION WITHIN 24 HOURS – $100 deposit is NON-REFUNDABLE.

Insurance and Coverage

Customers not accepting Bristol’s Loss Damage Waiver are required to present their valid insurance policy renewal that includes; Insurance Company Name, Policy Number, and Expiry Date. Your own policy may NOT cover vehicles for leisure use or Commercial vehicles like Moving Trucks and Passenger Vans. Therefore confirmation from your insurance company is required.

Privacy Policy

Bristol Rentals Ltd.

Privacy Policy

Intent

Protecting the privacy and confidentiality of personal information is an important aspect of the way BRISTOL RENTALS LTD. conducts its business. Collecting, using, and disclosing personal information in an appropriate, responsible, and ethical manner is fundamental to BRISTOL RENTALS LTD.’s daily operations.

BRISTOL RENTALS LTD. strives to protect and respect personal information of its customers, employees, business partners, and so on in accordance with all applicable regional and federal laws. Each staff member of BRISTOL RENTALS LTD. must abide by this organization’s procedures and practices when handling personal information.

Guidelines

Applicability

This Privacy Policy informs everyone of BRISTOL RENTALS LTD.’s commitment to privacy and establishes the methods by which privacy is ensured. This Privacy Policy applies to all personal information within BRISTOL RENTALS LTD.’s possession and control.

Personal information is defined as any identifying information about an individual or group of individuals, including name, date of birth, address, phone number, driver’s license number, e-mail address, social insurance number, nationality, gender, health history, financial data, credit card numbers, bank account numbers, assets, debts, liabilities, payment records, credit records, loan records, opinions, and personal views.

Business information is defined as BRISTOL RENTALS LTD., business address, business telephone number, name(s) of owner(s), executive officer(s), and director(s), job titles, business registration numbers, and financial status. Business information is treated and handled with the same level of confidentiality, privacy, and respect as personal information.

Consent occurs and is obtained when an individual signs an application or other form containing personal information, thereby authorizing BRISTOL RENTALS LTD. to collect, use, and disclose the individual’s personal information for the purposes stated on the form or in the Appropriate Use section of this policy.

  • Implied consent is granted by the individual when he/she signs the application or form. This allows BRISTOL RENTALS LTD. to obtain or verify information from third parties (such as banks, credit bureaus, lenders, or insurance companies) in the process of assessing the eligibility of an individual, customer, client, job applicant, or business partner.

Appropriate Use

BRISTOL RENTALS LTD. collects and uses personal information solely for the purpose of conducting business and developing an understanding of its customers. BRISTOL RENTALS LTD. hereby asserts that personal information will only be used for the following purposes:

  • For collection of amounts due from customer
  • To obtain customer’s credit profile to establish credit with Bristol Rentals Ltd.
  • To provide personal information to an insurance company in order to invoice an insurance company directly on behalf of customer.
  • To process an insurance claim.
  • To better understand our clientele for purpose of providing or enhancing services.

Policy Statements

  • BRISTOL RENTALS LTD. assumes full accountability for the personal information within its possession and control. This organization has appointed Jory Kesten, President, as custodian of all privacy matters and legal compliance with privacy laws.
  • BRISTOL RENTALS LTD. obtains personal information directly from the individual to which the information belongs. Individuals are entitled to know how BRISTOL RENTALS LTD. uses personal information and this organization will limit the use of any personal information collected only to what is needed for those stated purposes. BRISTOL RENTALS LTD. will obtain individual consent if personal information is to be used for any other purpose. BRISTOL RENTALS LTD. – M will not use that information without the consent of the individual.
  • Under no circumstances will BRISTOL RENTALS LTD. sell, distribute, or otherwise disclose personal information or contact lists to third parties. However, limited disclosure may be required as part of BRISTOL RENTALS LTD. fulfilling its stated business duties and day-to-day operations. This may include consultants, suppliers, or business partners of BRISTOL RENTALS LTD., but only with the understanding that these parties obey and abide by this Privacy Policy, to the extent necessary for fulfilling their own business duties and day-to-day operations.
  • BRISTOL RENTALS LTD. will retain personal information only for the duration it is needed for conducting business. Once personal information is no longer required, it will be destroyed in a safe and secure manner. However, certain laws may require that certain personal information be kept for a specified amount of time. Where this is the case, the law will supersede this policy.
  • BRISTOL RENTALS LTD. vows to protect personal information with the appropriate security measures, physical safeguards, and electronic precautions. BRISTOL RENTALS LTD .maintains personal information through a combination of paper and electronic files. Where required by law or disaster recovery/business continuity policies, older records may be stored in a secure, offsite location.
    • Access to personal information will be authorized only for the employees and other agents of BRISTOL RENTALS LTD. who require the information to perform their job duties, and to those otherwise authorized by law.
    • BRISTOL RENTALS LTD.’s computer and network systems are secured by complex passwords. Only authorized individuals may access secure systems and databases.
    • Routers and servers connected to the Internet are protected by a firewall, and are further protected from virus attacks or “snooping” by software solutions.
    • Personal information is not transferred to volunteers, summer students, interns, or other non-paid staff by e-mail or any other electronic format.
  • BRISTOL RENTALS LTD’s Web site will include our privacy policy and disclose our personal information practices. Individuals inputting data into the Web site will be notified of:
    • How the data will be used.
    • With whom the data may or may not be disclosed.
    • What options are available to the individual regarding the collection, use, and disclosure of personal information?
    • The information technology security procedures in place that protect against the destruction, loss, theft, alteration, or misuse of personal information under BRISTOL RENTALS LTD. – M possession and control.
    • How the individual may access and correct any inaccuracies in their personal information.
    • BRISTOL RENTALS LTD. – may share compiled demographic information with its business partners and/or advertisers, but no personal information that can identify any individual person shall be disclosed.
    • This Web site may contain links to other sites, but BRISTOL RENTALS LTD. – M is not responsible for the privacy practices of other organizations’ sites.
    • While IP addresses will be logged in order to administer the site, track visitor movement, and gather demographic information, these IP addresses will not be linked to any personally identifiable information.
    • Any registration or order form asking site visitors to enter personal or financial information will be protected by SSL encryption.
    • Site visitors are given the choice to opt out of having their personal information used at the point where the information is gathered.
  • In most instances, BRISTOL RENTALS LTD. will grant individuals access to their personal information upon presentation of a written request and satisfactory identification. If an individual finds errors of fact with his/her personal information, please notify BRISTOL RENTALS LTD. – as soon as possible to make the appropriate corrections. Should BRISTOL RENTALS LTD. deny an individual’s request for access to his/her personal information, BRISTOL RENTALS LTD. will advise in writing of the reason for such a refusal. The individual may then challenge the decision.
  • BRISTOL RENTALS LTD. may use personal information without the individual’s consent under particular circumstances. These situations include, but are not limited to:
    • BRISTOL RENTALS LTD.  is under obligation by law to disclose personal information in order to adhere to the requirements of an investigation of the contravention of a regional or federal, law under the purview of the appropriate authorities.
    • An emergency exists that threatens an individual’s life, health, or personal security.
    • The personal information is for in-house statistical study or research.
    • The personal information is already publicly available.
    • Disclosure is required to investigate a breach of contract.

Conclusion

Any questions or concerns regarding this Privacy Policy can be addressed by contacting us at (905) 453-8383, sales@bristoltruckrentals.com, BRISTOL RENTALS LTD. will investigate and respond to concerns about any aspect of the handling of personal information. This organization will address concerns to the best of its abilities.