Roadside Assistance Emergency Phone Numbers

Please have the rental vehicle’s VIN number ready to give to dispatcher located on the ownership in the vehicle or visible through the front window shield on the lower driver’s side.
The roadside dispatcher will also require your exact location.

Chrysler-Dodge 1-800-363-4869
Ford 1-800-665-2006
General Motors 1-800-268-6800
Hino 1-866-365-4466
Hyundai 1-800-461-8242
Isuzu 1-800-862-4389
Kia 1-866-444-5421
Mazda 1-877-416-2932
Nissan 1-800-387-0122
Toyota 1-888-869-6828
Fuso 416-573-9911

Are there any age restrictions to rent a vehicle?

Yes, you must be 23 years of age or older to rent a vehicle from Bristol.

What do I need to rent a vehicle?

You must present a valid driver’s licence and a major credit card, both in your name, in person at our rental counter.
Please note: a credit check will be performed on the credit card.

Can I rent a vehicle with a pre-paid credit card or my debit card?

No. You must present a regular Visa, Mastercard, or American Express card at time of rental as security. Upon return you are welcome to pay for the rental on your debit card or pre-paid credit card.

Do you accept G1 and G2 licences?

We do accept a G2 licence, however we are unable to rent to G1 licence holders.

Will I be charged if I’m late returning the rental vehicle?

We offer our customers a 59 minute grace period on all car rentals. After the grace period, a minimum $15 per hour charge applies, until you reach the daily rate. All truck rentals are subject to a $100.00 per hour late fee.

Do you offer one-way drops?

Yes, we offer one-way drops between our Bristol locations for a small fee. Check with the originating rental location for details.

Can I leave the province or Canada with the rental vehicle?

Yes. Please let us know at time of rental pick up, so we can add the appropriate coverage to your rental agreement. A nominal daily fee will apply.

What is the fuel policy?

All renters are responsible for the cost of refuelling. We recommend you refuel the vehicle within 5 kms of the rental branch and present your fuel receipt upon return to avoid any refuelling charges from Bristol.

Can anyone else drive my rental vehicle?

Yes, as long as they have presented their driver’s licence to us at the rental counter, and are added to your rental agreement as an additional driver. An additional driver fee applies.

Please note: Failure to formally add a driver to your rental voids the terms and conditions of the rental agreement.

Can I extend the duration of my rental?

In most cases, yes, extending your rental is a simple as a phone call to the rental branch. The phone numbers are all listed on our location page.

What should I do if I’m involved in an accident?

First be sure to contact any emergency services if injuries are involved. If not, contact the police to complete an accident report and immediately. Be sure to collect as much information from all parties involved in the accident. Then contact the rental office for further instructions.

Does Bristol offers Loss Damage Waiver?

Yes, in fact, we have several options to choose from depending on the coverage YOU are comfortable with.

We offer LDW (Loss Damage Waiver) at a flat daily rate. You can choose from basic coverage that gives you a $1000.00 deductible or a more enhanced coverage with only a $500.00 deductible.
Loss Damage Waiver (LDW) is offered by Bristol Car and Truck Rental to all of our customers to protect them from damage as a result of an accident to the rental vehicle.

Bristol waives all or part (as indicated on the rental agreement at time of rental) of the customer’s liability for damages to the vehicle provided the terms and conditions of the rental agreement are not violated.

Does Bristol offers coverage options besides basic LDW to protect me while I’m driving the rental vehicle?

Yes, we offer Platinum Plus coverage to all of our car rental customers.
Platinum Plus protects yourself and your belongings from the most frequent car rental incidents and damages.

Platinum Plus protection advantages:

  • Pays your deductible when waiving our LDW in the event of an accident in the rental vehicle.
  • Covers costs of road hazard damage such as windshield and tire up to $500.00
  • Covers costs of minor dents and scratches up to $500.00.
  • Protects against the loss of personal belongings in the vehicle.
  • Plus emergency roadside assistance and more.
  • A full brochure is available at all our rental counters outlining Platinum Plus details.

What if I get a parking ticket, a red light ticket or drive on the 407 Electronic Toll Road?

The renter of the vehicle is liable for all parking tickets, traffic violations and 407 ETR driving. Once we receive the violation or toll charge in the mail we will pay it immediately on your behalf to reduce incurring any rising ticket costs. We will then bill your credit card for the ticket amount, plus an administration charge of $50.00.
You can get information regarding the 407 ETR by logging onto

Where can I review Bristol Car and Truck Rentals’ Accessibility Customer Service Plan?

I’m heading out on a road trip, do you know how many kilometres it will be and the best route to take?

We recommend you visit to best plan your trip and to calculate driving distance.

Where can I obtain weather information for my destination?

We’d suggest you visit for current weather updates for all Canadian and U.S. cities.

What is Bristol’s Privacy Policy?

Bristol Rentals Ltd.

Privacy Policy


Protecting the privacy and confidentiality of personal information is an important aspect of the way BRISTOL RENTALS LTD. conducts its business. Collecting, using, and disclosing personal information in an appropriate, responsible, and ethical manner is fundamental to BRISTOL RENTALS LTD.’s daily operations.

BRISTOL RENTALS LTD. strives to protect and respect personal information of its customers, employees, business partners, and so on in accordance with all applicable regional and federal laws. Each staff member of BRISTOL RENTALS LTD. must abide by this organization’s procedures and practices when handling personal information.



This Privacy Policy informs everyone of BRISTOL RENTALS LTD.’s commitment to privacy and establishes the methods by which privacy is ensured. This Privacy Policy applies to all personal information within BRISTOL RENTALS LTD.’s possession and control.

Personal information is defined as any identifying information about an individual or group of individuals, including name, date of birth, address, phone number, driver’s license number, e-mail address, social insurance number, nationality, gender, health history, financial data, credit card numbers, bank account numbers, assets, debts, liabilities, payment records, credit records, loan records, opinions, and personal views.

Business information is defined as BRISTOL RENTALS LTD., business address, business telephone number, name(s) of owner(s), executive officer(s), and director(s), job titles, business registration numbers, and financial status. Business information is treated and handled with the same level of confidentiality, privacy, and respect as personal information.

Consent occurs and is obtained when an individual signs an application or other form containing personal information, thereby authorizing BRISTOL RENTALS LTD. to collect, use, and disclose the individual’s personal information for the purposes stated on the form or in the Appropriate Use section of this policy.

  • Implied consent is granted by the individual when he/she signs the application or form. This allows BRISTOL RENTALS LTD. to obtain or verify information from third parties (such as banks, credit bureaus, lenders, or insurance companies) in the process of assessing the eligibility of an individual, customer, client, job applicant, or business partner.

Appropriate Use

BRISTOL RENTALS LTD. collects and uses personal information solely for the purpose of conducting business and developing an understanding of its customers. BRISTOL RENTALS LTD. hereby asserts that personal information will only be used for the following purposes:

  • For collection of amounts due from customer
  • To obtain customer’s credit profile to establish credit with Bristol Rentals Ltd.
  • To provide personal information to an insurance company in order to invoice an insurance company directly on behalf of customer.
  • To process an insurance claim.
  • To better understand our clientele for purpose of providing or enhancing services.

Policy Statements

  • BRISTOL RENTALS LTD. assumes full accountability for the personal information within its possession and control. This organization has appointed Jory Kesten, President, as custodian of all privacy matters and legal compliance with privacy laws.
  • BRISTOL RENTALS LTD. obtains personal information directly from the individual to which the information belongs. Individuals are entitled to know how BRISTOL RENTALS LTD. uses personal information and this organization will limit the use of any personal information collected only to what is needed for those stated purposes. BRISTOL RENTALS LTD. will obtain individual consent if personal information is to be used for any other purpose. BRISTOL RENTALS LTD. – M will not use that information without the consent of the individual.
  • Under no circumstances will BRISTOL RENTALS LTD. sell, distribute, or otherwise disclose personal information or contact lists to third parties. However, limited disclosure may be required as part of BRISTOL RENTALS LTD. fulfilling its stated business duties and day-to-day operations. This may include consultants, suppliers, or business partners of BRISTOL RENTALS LTD., but only with the understanding that these parties obey and abide by this Privacy Policy, to the extent necessary for fulfilling their own business duties and day-to-day operations.
  • BRISTOL RENTALS LTD. will retain personal information only for the duration it is needed for conducting business. Once personal information is no longer required, it will be destroyed in a safe and secure manner. However, certain laws may require that certain personal information be kept for a specified amount of time. Where this is the case, the law will supersede this policy.
  • BRISTOL RENTALS LTD. vows to protect personal information with the appropriate security measures, physical safeguards, and electronic precautions. BRISTOL RENTALS LTD .maintains personal information through a combination of paper and electronic files. Where required by law or disaster recovery/business continuity policies, older records may be stored in a secure, offsite location.
    • Access to personal information will be authorized only for the employees and other agents of BRISTOL RENTALS LTD. who require the information to perform their job duties, and to those otherwise authorized by law.
    • BRISTOL RENTALS LTD.’s computer and network systems are secured by complex passwords. Only authorized individuals may access secure systems and databases.
    • Routers and servers connected to the Internet are protected by a firewall, and are further protected from virus attacks or “snooping” by software solutions.
    • Personal information is not transferred to volunteers, summer students, interns, or other non-paid staff by e-mail or any other electronic format.
  • BRISTOL RENTALS LTD’s Web site will include our privacy policy and disclose our personal information practices. Individuals inputting data into the Web site will be notified of:
    • How the data will be used.
    • With whom the data may or may not be disclosed.
    • What options are available to the individual regarding the collection, use, and disclosure of personal information?
    • The information technology security procedures in place that protect against the destruction, loss, theft, alteration, or misuse of personal information under BRISTOL RENTALS LTD. – M possession and control.
    • How the individual may access and correct any inaccuracies in their personal information.
    • BRISTOL RENTALS LTD. – may share compiled demographic information with its business partners and/or advertisers, but no personal information that can identify any individual person shall be disclosed.
    • This Web site may contain links to other sites, but BRISTOL RENTALS LTD. – M is not responsible for the privacy practices of other organizations’ sites.
    • While IP addresses will be logged in order to administer the site, track visitor movement, and gather demographic information, these IP addresses will not be linked to any personally identifiable information.
    • Any registration or order form asking site visitors to enter personal or financial information will be protected by SSL encryption.
    • Site visitors are given the choice to opt out of having their personal information used at the point where the information is gathered.
  • In most instances, BRISTOL RENTALS LTD. will grant individuals access to their personal information upon presentation of a written request and satisfactory identification. If an individual finds errors of fact with his/her personal information, please notify BRISTOL RENTALS LTD. – as soon as possible to make the appropriate corrections. Should BRISTOL RENTALS LTD. deny an individual’s request for access to his/her personal information, BRISTOL RENTALS LTD. will advise in writing of the reason for such a refusal. The individual may then challenge the decision.
  • BRISTOL RENTALS LTD. may use personal information without the individual’s consent under particular circumstances. These situations include, but are not limited to:
    • BRISTOL RENTALS LTD.  is under obligation by law to disclose personal information in order to adhere to the requirements of an investigation of the contravention of a regional or federal, law under the purview of the appropriate authorities.
    • An emergency exists that threatens an individual’s life, health, or personal security.
    • The personal information is for in-house statistical study or research.
    • The personal information is already publicly available.
    • Disclosure is required to investigate a breach of contract.


Any questions or concerns regarding this Privacy Policy can be addressed by contacting us at (905) 453-8383,, BRISTOL RENTALS LTD. will investigate and respond to concerns about any aspect of the handling of personal information. This organization will address concerns to the best of its abilities.