Roadside Assistance Emergency Phone Numbers
Please have the rental vehicle’s VIN number ready to give to dispatcher located on the ownership in the vehicle or visible through the front window shield on the lower driver’s side.
The roadside dispatcher will also require your exact location.
General Motors 1-800-268-6800
Are there any age restrictions to rent a vehicle?
Yes, you must be 23 years of age or older to rent a vehicle from Bristol.
What do I need to rent a vehicle?
You must present a valid driver’s licence and a major credit card, both in your name, in person at our rental counter.
Please note: a credit check will be performed on the credit card.
Can I rent a vehicle with a pre-paid credit card or my debit card?
No. You must present a regular Visa, Mastercard, or American Express card at time of rental as security. Upon return you are welcome to pay for the rental on your debit card or pre-paid credit card.
Do you accept G1 and G2 licences?
We do accept a G2 licence, however we are unable to rent to G1 licence holders.
Will I be charged if I’m late returning the rental vehicle?
We offer our customers a 59 minute grace period on all car rentals. After the grace period, a minimum $10 per hour charge applies, until you reach the daily rate. All truck rentals are subject to a $50 per hour late fee.
Do you offer one-way drops?
Yes, we offer one-way drops between our Bristol locations for a small fee. Check with the originating rental location for details.
Can I leave the province or Canada with the rental vehicle?
Yes. Please let us know at time of rental pick up, so we can add the appropriate coverage to your rental agreement. A nominal daily fee will apply.
What is the fuel policy?
All renters are responsible for the cost of refuelling. We recommend you refuel the vehicle within 5 kms of the rental branch and present your fuel receipt upon return to avoid any refuelling charges from Bristol.
Can anyone else drive my rental vehicle?
Yes, as long as they have presented their driver’s licence to us at the rental counter, and are added to your rental agreement as an additional driver. An additional driver fee applies.
Please note: Failure to formally add a driver to your rental voids the terms and conditions of the rental agreement.
Can I extend the duration of my rental?
In most cases, yes, extending your rental is a simple as a phone call to the rental branch. The phone numbers are all listed on our location page.
What should I do if I’m involved in an accident?
First be sure to contact any emergency services if injuries are involved. If not, contact the police to complete an accident report and immediately. Be sure to collect as much information from all parties involved in the accident. Then contact the rental office for further instructions.
Does Bristol offers Loss Damage Waiver?
Yes, in fact, we have several options to choose from depending on the coverage YOU are comfortable with.
We offer LDW (Loss Damage Waiver) at a flat daily rate. You can choose from basic coverage that gives you a $1000.00 deductible or a more enhanced coverage with only a $500.00 deductible.
Loss Damage Waiver (LDW) is offered by Bristol Car and Truck Rental to all of our customers to protect them from damage as a result of an accident to the rental vehicle.
Bristol waives all or part (as indicated on the rental agreement at time of rental) of the customer’s liability for damages to the vehicle provided the terms and conditions of the rental agreement are not violated.
Does Bristol offers coverage options besides basic LDW to protect me while I’m driving the rental vehicle?
Yes, we offer Platinum Plus coverage to all of our car rental customers.
Platinum Plus protects yourself and your belongings from the most frequent car rental incidents and damages.
Platinum Plus protection advantages:
- Pays your deductible when waiving our LDW in the event of an accident in the rental vehicle.
- Covers costs of road hazard damage such as windshield and tire up to $500.00
- Covers costs of minor dents and scratches up to $500.00.
- Protects against the loss of personal belongings in the vehicle.
- Plus emergency roadside assistance and more.
- A full brochure is available at all our rental counters outlining Platinum Plus details.
What if I get a parking ticket, a red light ticket or drive on the 407 Electronic Toll Road?
The renter of the vehicle is liable for all parking tickets, traffic violations and 407 ETR driving. Once we receive the violation or toll charge in the mail we will pay it immediately on your behalf to reduce incurring any rising ticket costs. We will then bill your credit card for the ticket amount, plus an administration charge of $50.00.
You can get information regarding the 407 ETR by logging onto www.407etr.com
Where can I review Bristol Car and Truck Rentals’ Accessibility Customer Service Plan?
I’m heading out on a road trip, do you know how many kilometres it will be and the best route to take?
We recommend you visit http://maps.google.com to best plan your trip and to calculate driving distance.
Where can I obtain weather information for my destination?
We’d suggest you visit www.theweathernetwork.com for current weather updates for all Canadian and U.S. cities.